MoEngage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.
In just eight years since our inception, we have worked with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat, with a global presence that encompasses 35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.
Responsibilities
- 1-4 years of experience
- Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
- Communicating effectively (both verbal and written) with our customers and internal stakeholders
- Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
- Adding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets
- Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.
- Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
- Communicating well with different audiences (developers, technical and non-technical users)
- Awareness on Information Security concepts and Best Practices
Should be Good and Excel At:
- Programming languages like Python,Java,Javascript,Angular,React
- Linux/Unix operating systems and REST API
- Database (SQl/Oracle)
- Exposure and hands on experience in one of the following like AWS,Kafka and Elastic Search
What You Must Have Experience In:
- Bachelor’s Degree in Computer Science, or equivalent
- Overall experience in customer facing role (Support/Integration Support)
- 1+ years as a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products
- 1+ years of API or SDK implementation and/or integration
- JavaScript, iOS or Android support experience
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